Grokers.co -Nepal's Online Grocery Destination

Frequently Asked Question

What is Grokers?
Grokers.co powered by Arix Soft Private Limited is the largest multi-brand online grocery retailer in Nepal with a collection of over 200 global brands. Our parent company, Arixsoft , is privately-owned companies in the Eastern Development Region.
Do you have offline stores?
No we are a purely internet based company and do not have any brick and mortar stores.
What kind of products do you sell?
You can choose different range of products spread across various categories such as grocery, personal cares, fruits & vegetables, beverages, biscuits & sancks, baby care products, pet products and much more.
What cities and locations do you operate in?
Grokers currently operates in Biratnagar.
Do you deliver to my location?
You can edit your location settings to check if we deliver in your area.
What is the minimum order value?
Minimum order must be above Rs 500.
Can I track the status of my order?
Yes, you can track the status of your order under the My Orders section.Furthermore,you will get notification about delivery status in your mobile.
How can I make payments at Grokers?
Currently, we offer cash on delivery (COD) .
When will I get my cashback?
If your transaction is eligible for a cashback, you will receive it within 1 to 2 days of delivery, in your Grokers Reward
What is the validity of Grokers Cash?
Cashback offer has 6 months validity.
How can I review my receipt?
We handover the receipt to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.
How can I cancel my order?
Grokers provides easy and hassle-free cancellation. You can cancel your order during order confirmation call.. Please note: Once the order is packed and out for delivery ,you order will not be cancelled.
What If I want to return something?
We have easy and hassle free return policy.You can return the products which you are dissatisfied with, at the time of delivery and you will have to pay according to revised bills/receipts.
Can I reschedule my order?
Yes, you can do this at the time of our order confirmation call .
Note please:once the order is confirmed and out for delivery ,you cannot reschedule.
What if I have any complaint regarding my order?
You can use the “Contact Us” section for registering complain . Our customer care executives are always happy to help.
Do you charge for delivery?
Every location has its own delivery charges, which are waived off if you order above a specified minimum amount .The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.
What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.
How can I be sure the fruits and vegetables I order are of good quality?
Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of the product received.

" GROKERS.CO " is owned and Managed by " Arix Soft Private Limited " and is not linked to " GROKKER " which engages employees and motivates individuals toward Yoga in USA.

Best Price
We assured Cheaper Price than any other supermarket.

Quality Product
Our product is checked by Quality Management Team to provide best Quality product to our customer.

Doorstep Return
Not satisfied ? Don't worry ! Return your product at your Doorstep and get instant refund.

Select Delivery Address

Frequently Asked Question